What sort of information are you collecting and why?
This that is one of newcastle’s premier events. As much as possible, we like to have a dialogue with our customers and keep them updated with the event, as well as provide them with an opportunity to purchase tickets and merchandise from our website. To do this, we sometimes need to collect your personal information.
We try our best to only collect the information we need. Primarily, this information is collected from you directly, and it falls into two categories:
A) anonymous information – this is information which does not identify you. It includes analytics, dates, time of access, devices and other browsing details from your use of our site. Using this we can gauge interest levels through web traffic, including which articles or features are more popular than others.
B) personal information – this sort of information does identify you, and may include name, address, date of birth, contact details and other identifying information. This is only ever collect when you supply it directly.
We collect this information when you purchase tickets or merchandise. We also do it when you sign up for our mailing list. When you provide us with personal information whilst making a purchase or signing up, we use this information to create a unique user profile. This allows us to be more specific with the updates and marketing that we send to you.
Will my personal information be given to anyone else?
To be clear, any personal information that you disclose to us will not be disclosed by us.
How do you keep my information secure?
The personal information we collect is stored on a secure server, and is only accessible by authorised employees under supervision. These authorised employees are covered by strict confidentiality agreements to ensure this information stays secure.
I want to access my information; how do I do this?
The information I have received is incorrect, inaccurate, or out of date. What can I do about this?
We are happy to correct or update the information we hold about you. Just let us know using the same address given above. We endeavour to process these requests as quickly as reasonably possible.
How do you use my information?
We take our privacy obligations very seriously. We only use the information you provide us with to provide you with products or offers, or to keep you updated with the event (ie in the case of a major change or cancelation. We only use your details for marketing purposes if you consent to this when you purchase your ticket.
Our website also collects other information – some of this is personal information, and some is not. For each visitor to the credit card payment section of our website, our server automatically recognises and stores the visitor’s domain name and email address.
Do any third parties track any other information from your website?
Yes, but this is not personal information. We allow some companies to place advertising on our web pages, and part of this involves providing website traffic analysis. When you visit our website, advertisement server companies may collect non-personal information such as your domain type and ip address.
I made a purchase by credit card, how do you keep this information safe?
We do not store any credit card information from our website. When you make purchases through our website, your financial details are passed through a secure and accredited payment system using 1024 bit rsa encryption technology. No internet transaction is completely safe, and we recommend that anyone making an online purchase through our website or platform ensure that their anti-virus and firmware are up to date. On our end, we make all possible efforts to ensure that financial details and anonymity are protected.