YES, presale tickets will be available for purchase where pre-purchasing is advised as the event may sell out in advance.

Please note Booking Fees may vary between outlets.




Unfortunately we can’t action refunds outside of the refund cut-off date! If you submitted your request beforehand, we can certainly help you out! If not, you are more than welcome to on-sell your ticket with name changes on your ticket permitted at any time through Oztix here: https://www.oztix.com.au/ticket-name-change/
Feel free to sell it through our official re-sale partner, TIXEL: https://tixel.com/au/music-tickets/2021/10/30/this-that-festival-sandstone-poi
You will have a two week refund window post announce of a new date to be able to get a refund from Oztix.

Yes, you can count on it. There will be legislative safety systems to complete / follow as part of your event journey like Contact Tracing & Ticket Validation, Entry Scheduling, Temperature Checking, Social Distancing, Onsite Sanitisation & Hygiene and Vaccine Verification.

We will be updating and date marking the information on our health management and safety.

We will be sending you updates in the lead up to game day as well, so stay up to date and informed!

If you have tested positive for COVID-19 or are waiting for a test result and are required to isolate, please contact ticketing@thisthat.com.au and we will exchange your tickets for a future event. If a suitable event date cannot be found, then you may be eligible for a refund.

If you have cold or flu like symptoms on the day you are due to attend the event, then please do not attend the venue. Please contact ticketing@thisthat.com.au and we will exchange your tickets into a future event or investigate your refund scenario.

Provision of a COVID Test certificate or medical certificate will be required for validation of the above scenarios.

NO, it is an 18+ Event. Proof of Age identification will be required, and wristbands will be issued for those wishing to purchase alcohol at the event and all those who enter the event.

VALID/CURRENT Photo ID is required in the following formats for entry:

  • Passport
  • Photo Driver License
  • Keypass- VIC and TAS
  • RTA Photo Card – NSW


A $5 parking ticket will be required to park on-site at the event, which can be purchased via the Oztix ticketing outlet. There are plenty of on-site car parks available. There are also accessible parking available close to the main entry gate of the hotel and the concert. If you are planning on using this facility please make sure you have your valid disability parking sticker/permit displayed in your window.

Driving from:
Brisbane City – Sandstone Point Hotel: 1 hour and 10 minutes
Mooloolaba – Sandstone Point Hotel: 55 minutes
Gold Coast – Sandstone Point Hotel: 2 hours

If you do not have a designated driver in your party, we strongly recommend you book a return bus. This is the easiest hassle-free way to get to and from the venue. If this is unsuitable, you can catch the train to Caboolture and pre-organise a taxi pick up or get the event bus from Caboolture.

There will be return buses available from a range of locations including Brisbane CBD, Eatons Hill Hotel, Caboolture, Sunshine Coast and the Gold Coast. You can purchase your bus ticket via https://sandstonebuses.oztix.com.au/

YES, you can count on it. We have been working closely with Police to ensure a safe and enjoyable event for all. Any drug activity, antisocial behaviour and general public safety issues will be monitored and managed closely by the event staff, security and police.

NO, there are no pass outs given at the event. Once you leave the event you will not be allowed back in.

There is accessible parking available close to the main entry gate of the hotel and the concert. If you are planning on using this facility please make sure you have your valid disability parking sticker/permit displayed in your window. Security and event staff at the gate and car parks can assist with access support if required by notification at entry gates upon arrival. Any persons wishing to register their arrival and specific needs can do directly so via: PHONE: 02 9280 0557 / EMAIL: indiah@mothershipevents.com.au

YES, Food and beverages will be available for purchase within the event site. Food and beverages will include all the usual beverage types including fresh juices, tea and coffee, gelato and a variety of hot food.

YES, it is, but very limited ATM access maybe available as we are a cashless event. The exact locations of these will be shown on the event map that will be available for download from the event website closer to the event date.

Numerous and an ample amount of portable toilets will be available at the event for patron use. There will be more than one location around the site of portable toilets so they can be accessed easily throughout the event. All toilet areas will also cater to disabled /mobility impaired persons. When at an event please plan your toilet trips as there may be queues. Public urination and improper conduct will result in ejection from the event and Police fines. There will also be a downloadable map available at the event website that shows locations closer to the event date.

Assorted table and chair seating will be available within the event site. No raised seating will be permitted onto the event site.

This event is scheduled to go ahead rain or shine; however extreme weather may result in a cancellation for safety reasons. Cancellation of the event will be broadcast via media outlets such as radio, TV and websites. There will be personnel at gates to inform anyone who missed out on messages via media. All VMS signage will be changed to display cancellation messages.

Remember to wear suitable attire for the weather (hats, sunscreen if hot). If you wish to enter the event or an age restricted area, you MUST show Proof of Age identification and prove Health Verification upon entry.

You must NOT bring any of the following items into the venue: • food or beverages including water (other than for personal special dietary requirements) • raised seating • umbrellas • video cameras or professional recording equipment • glass • knifes, weapons, packages, flares or fireworks; • any object that could be used to distract, hinder or interfere with any patrons including a laser pointers; • any flags with poles; • animals (apart from authorised guide / companion dogs); • any dangerous goods; and • any other items deemed by management to be dangerous or capable of causing a public nuisance. Any items considered unsafe will be confiscated upon entry bag checks

YES, you can smoke at the event only in the licensed areas of the event. Within these licensed areas are designated smoking areas where patrons can smoke. Smoking outside these areas is prohibited. Smoking inside enclosed areas is prohibited. Smoking is at your own risk and you are expected to abide by health laws pertaining to smoking.

YES, there will be a retail facility for purchase of smoking products at the event at the sheds, near the main arena merch and toilets area.

Yes, bag checks will be carried out upon entry to the event and there will be no pass outs issued.

Yes, bag, jackets and other items will be able to be checked into the cloakroom. There will be a designated cloakroom area that will incur a charge.

Yes you can…. you can request this and gain approval via email to Mothership Events office. Any persons wishing to register their arrival with such items and specific needs can do so by contacting: PHONE: 02 9280 0557 / EMAIL: brooke@mothershipevents.com.au You will need to follow this procedure upon completion of the application:

  1. Supply of letter from doctor confirming your condition and its requirements
  2. Supply a list of items you wish to bring to the event
  3. Please note that you will still be required to pass through entry processes of the event
  4. Presentation of this email / fax approval form at the entry gates will confirm your exception to the event rules


If you are one of our peeps and need a hand with access, inclusion or just needs some specialist information, please contact us directly at: PHONE: 02 9280 0557 / EMAIL: brooke@mothershipevents.com.au / FAX: 02 9280 0526 Keep and look out for further info tips on our website!